Northstar
Same-day dispatch · 30.33°N 81.66°W · Est. 2009

Ice Cream Machine Not Freezing in Jacksonville, FL

Freezer compartment stays above 0°F. Common causes: defrost thermostat, evaporator fan, sealed-system leak. We fix this on every ice cream machine brand in Jacksonville. Call early and a technician is usually at your door that same afternoon.

4.9250 Google reviews1 year labour warranty
Commercial kitchen equipment
1-Year Labour Warranty
On every job
6-Month Parts Warranty
OEM original parts
Licensed & Insured
Insured for work in FL
Same-Day Service
Emergency dispatch
Emergency

Why your ice cream machine is not freezing

Not freezing on a ice cream machine usually announces itself like this: freezer compartment stays above 0°F. Common causes: defrost thermostat, evaporator fan, sealed-system leak. Nine times out of ten it comes down to defrost thermostat or heater failure. Left unaddressed, food or stock can spoil within hours.

Most likely causes

  • Sealed-system refrigerant leak
  • Blocked air vents between compartments
  • Evaporator fan not running

Quick check — and when it's not DIY

Before you call anyone, confirm the thermostat setting, that the door seals fully, and that vents inside aren't blocked by over-packed items. If that doesn't fix it, it's usually a defrost heater, sensor, or sealed-system fault, and diagnosing those needs a multimeter and refrigeration training, not guesswork.

How we fix it

Our technician runs a full diagnostic on your ice cream machine and isolates the exact cause before quoting. We carry common ice cream machine parts for every major brand, so most repairs are done in one visit. You approve a flat price up front, and the work is backed by our labour and parts warranty.

Reviews · on record

What Jacksonville customers say

4.9
250+ Google reviews
on the First Coast
★★★★★
Our ice cream machine quit on us and they had a technician out the same afternoon in Jacksonville. Clean, on-time, and they took the old part with them. Would call again.
Maria R. · Verified customer
★★★★★
Called about our ice cream machine in the morning and it was running again by evening. No runaround — they told me honestly what it needed and fixed just that.
Ryan J. · Verified customer
★★★★
Called late at night and a tech was here by mid-morning to look at the ice cream machine. Flat price agreed up front, and they stood behind the labour warranty.
Melissa S. · Verified customer
FAQ · before you call

Frequently asked questions

What's the price for a ice cream machine that is not freezing?

Typical costs for a ice cream machine that is not freezing land between $240–$1,035, parts and labour included. The $149 call-out is applied to the job and the quote is flat — no meter running.

Do you warranty your repairs?

You're covered by our 1-year labour warranty and 6-month parts warranty. Should the same fault return inside that period, the follow-up visit is free.

Do you offer same-day service in Jacksonville?

Yes. We cover Jacksonville daily and offer same-day and emergency service. Booking earlier in the day gives the best chance of an afternoon slot.

Do you charge for the estimate?

The $149 diagnostic covers a full on-site inspection and is applied to your repair total. There are no hidden trip charges or surcharges on top of your quote.

Dispatching now · Jacksonville, FL

Get same-day service in Jacksonville.

Flat-rate pricing, 1 year labour warranty, and fast dispatch.