Northstar
Same-day dispatch · 30.33°N 81.66°W · Est. 2009

Freezer Not Freezing in Jacksonville, FL

Freezer compartment stays above 0°F. Common causes: defrost thermostat, evaporator fan, sealed-system leak. We fix this on every freezer brand in Jacksonville. Call before noon and there's a good chance of a same-day visit.

4.9250 Google reviews1 year labour warranty
Home kitchen appliances
1-Year Labour Warranty
On every job
6-Month Parts Warranty
OEM original parts
Licensed & Insured
Insured for work in FL
Same-Day Service
Emergency dispatch
Emergency

Why your freezer is not freezing

When a freezer is not freezing, here's what you'll usually notice: freezer compartment stays above 0°F. Common causes: defrost thermostat, evaporator fan, sealed-system leak. The usual culprit is defrost thermostat or heater failure. Left unaddressed, food or stock can spoil within hours.

Most likely causes

  • Sealed-system refrigerant leak
  • A clogged defrost drain
  • Blocked air vents between compartments

Quick check — and when it's not DIY

Start here — it costs nothing and rules out the easy cause: listen for the evaporator fan running when the door's closed, since a silent fan is a common first sign. When that isn't the fix, it's usually a defrost heater, sensor, or sealed-system fault, and diagnosing those needs a multimeter and refrigeration training, not guesswork.

How we fix it

We trace the not freezing on your freezer to its source instead of throwing parts at it. Whatever the brand, we stock the parts that fail most on a freezer and fit them on the spot. Most not freezing jobs finish same-day, at a flat price, under our warranty.

Reviews · on record

What Jacksonville customers say

4.9
250+ Google reviews
on the First Coast
★★★★★
Our freezer quit on us and they had a technician out the same afternoon in Jacksonville. Clean, on-time, and they took the old part with them. Would call again.
Amanda D. · Verified customer
★★★★
Called about our freezer in the morning and it was running again by evening. No runaround — they told me honestly what it needed and fixed just that.
Tyler R. · Verified customer
★★★★★
Called late at night and a tech was here by mid-morning to look at the freezer. Flat price agreed up front, and they stood behind the labour warranty.
Ashley M. · Verified customer

Other freezer problems we fix in Jacksonville

FAQ · before you call

Frequently asked questions

What does the call-out cost?

The $89 diagnostic covers a full on-site inspection and is applied to your repair total. There are no hidden trip charges or surcharges on top of your quote.

Can you come out same-day in Jacksonville?

We do — Jacksonville is on our daily route, with same-day and after-hours emergency slots. The earlier you call, the better the odds of a same-day visit.

What does a freezer that is not freezing usually cost?

Most repairs for a freezer that is not freezing run $150–$552 including parts and labour. The $89 diagnostic is credited in full toward the repair when you go ahead, and you get a flat quote before any work starts.

What if the same problem comes back?

Every repair is backed by a 1-year labour warranty and a 6-month parts warranty. If the same issue returns in that window, we come back at no charge.

Dispatching now · Jacksonville, FL

Get same-day service in Jacksonville.

Flat-rate pricing, 1 year labour warranty, and fast dispatch.