Follett Ice Machine Ice Maker Not Working in Neptune Beach, FL
Ice maker stops producing ice or makes hollow cubes. Often the water inlet valve or thermostat. We fix this on Follett ice machines across Neptune Beach. You get a two-hour arrival window, not a vague 'sometime today'.

Why your Follett ice machine is ice maker not working
A Follett ice machine that is ice maker not working tends to show the same signs: ice maker stops producing ice or makes hollow cubes. Often the water inlet valve or thermostat. The usual culprit is a worn mechanical part at end of life. Left unaddressed, food or stock can spoil within hours.
Most likely causes
- A blocked, leaking, or misaligned part
- A worn or failed internal component
- A failed sensor or switch
- A wiring or control-board problem
Known Follett ice machine weak points
- Auger and gearbox wear on the nugget-ice compression system
- Reduced or slow ice output from scale buildup in the water system
- Dispenser agitation and vend-motor faults causing jams or no dispense
- Bearing and seal wear requiring periodic rebuild of the ice-making head
Quick check — and when it's not DIY
One thing you can rule out on your own: confirm the ice machine has power and rule out anything obvious — a tripped breaker, an unlatched door, a blocked vent. Past that point, if the basics check out, the fault is inside the control system or a sealed component, and diagnosing that safely takes a technician's tools and training.
How we fix it
Our technician runs a full diagnostic on your Follett ice machine and isolates the exact cause before quoting. Follett/Middleby OEM parts are available through the Follett service network and major distributors, though sealed-system refrigerant repairs require an experienced technician. Most ice maker not working jobs finish same-day, at a flat price, under our warranty.
independent commercial service — experienced with Follett nugget-ice machines and dispensers, not authorized by the manufacturer
What Neptune Beach homeowners say
on the First Coast
“Two other shops couldn't fit us in — these guys fixed the Follett ice machine the same day. Flat price agreed up front, and they stood behind the labour warranty.”
“The Follett ice machine broke right before the weekend and they still came out same-day. Genuine parts, done in one trip, and the invoice matched the quote.”
“Called about our Follett ice machine in the morning and it was running again by evening. Clean, on-time, and they took the old part with them. Would call again.”
Frequently asked questions
What does a Follett ice machine that is ice maker not working usually cost?
Typical costs for a Follett ice machine that is ice maker not working land between $220–$950, parts and labour included. The $149 call-out is applied to the job and the quote is flat — no meter running.
What if the same problem comes back?
We stand behind the work with a 1-year labour warranty and 6-month parts warranty — if it recurs in that time, we fix it again for free.
Do you offer same-day service in Neptune Beach?
Same-day is common in Neptune Beach. Our trucks run the area every day and emergency slots are held open for breakdowns that can't wait.
What does the call-out cost?
The $149 diagnostic covers a full on-site inspection and is applied to your repair total. There are no hidden trip charges or surcharges on top of your quote.
Get same-day service in Neptune Beach.
Flat-rate pricing, 1 year labour warranty, and fast dispatch.